Why do I need three separate accounts to use 1688?
1688 is designed exclusively for Chinese domestic buyers. To access it as a North
American, you need three interconnected pieces: (1) a 1688 buyer account to browse and purchase, (2)
a
verified Alipay wallet to pay suppliers (China's trusted payment system), and (3) an English
shipping
dashboard to track and consolidate your orders. We create and verify all three on your behalf—you
just
log in and start sourcing.
Can't I just use Alibaba.com instead of 1688?
Alibaba.com is built for international buyers and is easier to use, but 1688 offers
the
same products at 30–50% lower prices because it targets the Chinese domestic market without export
markups. The trade-off is that 1688 is in Mandarin and requires local verification—which is exactly
what
we solve for you.
How long does the account setup process take?
Once payment is received, we typically complete your three-account setup within 2–3
business days. You'll receive your login credentials and a personalized walkthrough to get you
started
immediately.
Do I need a Chinese phone number or bank account?
No. We handle all Chinese verification requirements on your behalf. You provide basic
information (name, email, passport details -you handle passport verifications- for Alipay
verification),
and we do the rest.
Do you handle shipping for me?
We provide the infrastructure and guidance. You control the shipping. Our dashboard
lets
you select which parcels to ship and book freight directly with a trusted carrier. You pay the
carrier
directly—we do not mark up shipping costs.
Will I own the accounts? Are they in my name?
Yes. All accounts are created using your legal name and information. You receive full
login credentials and complete ownership. We do not retain access after setup unless you request
ongoing
support.
What's the catch? Why is this only $257?
Our business model is built on two things: (1) the one-time setup fee, and (2) the
2.5%
funding service fee when you top up your Alipay wallet. We succeed when you succeed—the more you
source
and fund, the more value we both capture. We want you to become a long-term, independent importer.
Do you help me find suppliers or negotiate prices?
Our core service is account enablement—we give you the keys to access 1688 yourself.
That
said, our Ongoing Import Journey Support includes guidance on navigating 1688, communicating with
suppliers, and best practices for vetting factories. We advise; you control the relationships.
The site is in Mandarin. How will I communicate with suppliers?
Most 1688 suppliers use translators or Aliwangwang (1688's built-in chat) to
communicate.
While the platform is in Mandarin, many suppliers are accustomed to working with international
buyers
and can use simple English or translation tools. We provide templates and guidance to help you
communicate effectively.
How do I know a supplier is legitimate and not a scam?
We provide a Supplier Vetting Checklist as part of your free sourcing guide. Key
indicators include: length of time on 1688 (2+ years recommended), transaction history, "Strength
Merchant" or "Super Factory" badges, and verified business licenses. We also offer personalized
guidance
on evaluating specific suppliers as part of our Ongoing Support.
Is the $257 setup fee a one-time payment?
Yes. The $257 USD covers the complete creation and verification of all three
accounts.
There are no recurring fees or hidden charges. The only ongoing cost is the 2.5% service fee on
Alipay
funding, which you only pay when you choose to top up your wallet.
How quickly will I see a return on this investment?
Most clients recover the $257 setup fee with their first order. If you typically
spend
$1,000 per month on AliExpress or U.S. wholesalers, switching to 1688 direct pricing (30–40% lower)
saves you $300–$400 per order. The setup pays for itself immediately.
How does the English shipping dashboard work?
After setup, you receive login credentials to your personal dashboard. When suppliers
ship to your assigned China warehouse address, each parcel is logged in real time. You can see
exactly
what has arrived, view package details in English, and select which items to ship together. When
ready,
you book freight directly through the dashboard with our recommended shipping partner.
What is consolidation and why does it save me money?
Consolidation means combining multiple small shipments from different suppliers into
one
larger shipment. Instead of paying separate international shipping fees for each supplier (which can
cost $50–$100+ per package), you pay one combined freight charge. This typically reduces your
shipping
costs by 40–60%.
How long does shipping from China to North America take?
It depends on the method you choose. Air freight typically takes 5–10 business days.
Sea
freight (more economical for larger shipments) takes 18–35 days depending on the port. Our shipping
partner provides real-time tracking for both options.
What is Alipay and why do I need it?
Alipay is China's dominant digital payment platform—think of it as China's PayPal.
Nearly
all 1688 suppliers accept Alipay, and many require it for transactions. Without a verified Alipay
wallet
linked to your 1688 account, you simply cannot pay most factories directly.
How do I know I can trust Bridge Global Sourcing?
We've been in the procurement industry for over 6 years and have helped businesses
across
North America access factory-direct sourcing. We offer a free sourcing guide with no obligation, and
we're happy to hop on a WhatsApp call to answer any questions before you commit. Our reputation is
built
on transparency and results.
What happens if I have issues after setup?
Our Ongoing Import Journey Support is included with your setup. You receive two
dedicated
"assists"—one for account and platform guidance, and one for logistics and shipping advisory. We're
here
to help you succeed long after your accounts are active.
What about customs duties and taxes?
they are all handled by the shippng company.
Do you offer refunds?
If within 14 days you cannot find a supplier and order samples, I refund 100% of your
$257. You keep the account.
